Refund policy

Return Policy

We do not accept returns for our products, except in cases of manufacturing defects or Damage during transportation. If there is any defect, please inform us by sending an email or within 24 hours of receiving & accepting the product. We believe in complete customer satisfaction. If you have received a damaged product due to transportation or a manufacturing defect, it can be replaced or refunded. Our customer service team will carefully consider refund requests. To further expedite your refund/return/cancellation process, you can contact us by emailing us at business@tazoprofessional.com

How long will the return process take?

Once your return request has been submitted to Customer Service, it typically takes approximately two working days to process. After that, it takes 3 working days to have the product picked up from your location and up to another 14 days for the product to be returned to the warehouse. Once the item is received in our warehouse, it undergoes a product Inspection which takes about 2 days. Typically, the refunds are initiated within 2 days after product inspection. The receipt of the refund would depend on the mode of payment you choose. After the refund is initiated, it may take up to 30 days for the refund to be reflected in your account.

Refund Policy

Typically, refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. For Debit Card and Credit Card transfers, the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Additionally, you can expect an extra delay for nationalised banks. Expected timeline for refund: 5 - 7 Working/Business days

Cancellation Policy

You can also contact our Customer Care team with your order number to request cancellation. The cancellation duration typically takes 1-2 working days after we confirm cancellation via email at business@tazoprofessional.com. If your order has been dispatched but has not yet been delivered, please do not accept delivery and contact Customer Care to inform them of this. In case of Prepaid orders, Refunds will be processed as per our Return policies